Brainfish

What if your support team had an unfair advantage, delivering personalized AI agents for every customer?

RecommendedBrainfish AI offers a robust, enterprise-ready solution for B2B customer support, leveraging intelligent AI agents and a self-updating knowledge layer to deliver personalized and highly accurate assistance across all customer touchpoints.

Brainfish AI agents are designed for B2B complexity, resolving customer queries with high accuracy by being trained on real work and tuned to each customer's role and setup. Unlike generic chatbots, Brainfish provides personalized AI agents that integrate seamlessly into existing support stacks, offering a self-updating knowledge layer and actionable analytics.

Visit Brainfish

Visit Brainfish

Key Features:

AI Support Agents for various channels (chat, email, in-product, Slack, Teams)
Self-updating Knowledge Layer from diverse sources (docs, tickets, calls)
Internal Copilots for real-time guidance for support teams
Customer Analytics for resolution rates, deflection, and satisfaction
Enterprise-ready security and compliance (SOC2, GDPR, ISO 27001)

Pros

B2B companies needing to scale customer support efficiently
Organizations looking to improve self-service resolution rates
Teams wanting to integrate AI support agents into existing tech stacks

Cons

Requires integration with existing knowledge bases and support tools
Pricing model is tailored for teams, not individual users
Full benefits realized with comprehensive data input for AI training

Pricing

paid

Plans

Platform: 5 Platform seats, 5,000 Queries/month, 1:1 Dedicated Account Manager, AI Support Agents, Knowledge Discoveries, Internal Copilots, Proactive Nudges, Customer Analytics
Add-on: AI Actions (APIs, tool-calls, MCP, callbacks)
Add-on: Integrations (Helpdesks, CRMs, knowledge bases, Identity providers, Analytics & data warehouse syncs)
Add-on: Localization (AI-powered support in 100+ languages, geo-specific hosting)
Add-on: Seat & query upgrades (Additional admin/editor seats, additional queries, volume discounts)
For Startups: Lower annual commitment, designed for lean teams, scales as you grow
For Enterprise: Custom scope & pricing, MSA and SSO support, localized hosting available

Trial:14-day free trial mentioned on product page, but 'Book a demo' is primary CTA

Categories:

Customer Support Chatbots & Assistants Business & Enterprise

Tags:

AI agents B2B support self-service knowledge management customer experience integrations analytics enterprise AI copilots

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Quick Decision

Try if: You are a B2B company with complex products and a need to significantly improve customer self-service and support efficiency through highly accurate, personalized AI agents that integrate with your existing tools.

Skip if: You are looking for a simple, low-cost chatbot solution for basic FAQs, or your organization is not ready for a comprehensive AI-driven support transformation.

Not for: Individuals or small businesses with very basic support needs; Companies unwilling to integrate AI into their core support workflows

Trust Signals

Founded
2022
Users
10M+ Customer questions answered
Team Size
medium
Funding
$10M Raised

Compliance

SOC2 Type IIGDPRISO 27001

Notable Customers

SmokeballCoassembleCareMasterChangeEngine

Tech Details

Platforms

web

Integrations

SlackZendeskIntercomMicrosoft TeamsHubspotNotionGoogle DriveReadMeClaude (MCP)API / CustomBigCommerceConfluenceFreshworksGuruHelp ScoutHelpjuiceMagentoMintlifyOpenAPI SpecSalesforceShopifyWebsite

Open Source

Support

Channels

emaildemo booking

Company

Name
Brainfish Pty Ltd
Location
Sydney, Australia (with HQs in Sydney and San Francisco)

Brainfish helps customers get the most out of products by providing proactive, intelligent AI support agents. Founded on the belief that great support is proactive, not passive, and that AI should do the work, not just deflect it.

FAQ

What is Brainfish in simple terms?

Brainfish is an AI self-service agent that delivers in-product assistance to your users both proactively and reactively, throughout the customer journey, outperforming both resource-heavy in-house builds and shallow AI bandaids.

How does Brainfish work?

Brainfish ingests your existing knowledge sources (help center, Notion, Drive, transcripts, support tickets) into a continuously updated knowledge layer, then surfaces grounded, cited answers wherever your users actually are: in-product, in Slack, in Teams, or in your CRM. Every answer is traceable back to a source article.

How does Brainfish handle data privacy?

Brainfish is SOC 2 Type II and ISO 27001:2022 certified. Models are not trained on your data. Sensitive fields are obfuscated before any snapshot is taken; snapshots are processed and discarded by default. They offer US, EU, and AU hosting regions and customer-managed encryption keys for enterprise.

What is a user session in Brainfish?

A user session is a single conversation with Brainfish — anywhere from a one-shot query to a multi-turn back-and-forth. Sessions are bounded by 30 minutes of inactivity. The 5,000 monthly queries on the Platform plan refer to user sessions.

Does Brainfish offer a startup plan?

Yes, Brainfish offers heavily discounted incentives for early-stage startups. This applies to companies with up to $1M USD in funding, under 2 years old, and fewer than 5 employees.

Use Cases

B2B companies needing to scale customer support efficiently
Organizations looking to improve self-service resolution rates
Teams wanting to integrate AI support agents into existing tech stacks