Chat Thing AI

What if your customer support never slept, and always knew the answer?

Automated product research from public website content. No hands-on app test is recorded for this profile. Pricing source and check date are shown below where available.

Research fitSource-based assessment: Chat Thing offers a robust, omnichannel AI agent platform for businesses to automate customer interactions, streamline operations, and enhance support with extensive customization and integration options.

Chat Thing provides AI chatbots and voice agents for businesses, capable of answering questions, capturing leads, booking appointments, and performing actions like looking up orders. It trains on your website, documents, and files in minutes and can hand over to human teams when needed.

Visit Chat Thing AI
Screenshot of Chat Thing AIVisit Chat Thing AI
Key Features:
  • Train on website, docs, files, Notion, YouTube, RSS
  • Omnichannel deployment (web chat, WhatsApp, Slack, phone, Discord, Telegram, Email)
  • Power-ups for actions (human handoff, email, booking, API calls, Google search)
  • Supports 100+ AI models (GPT, Claude, Gemini, Mistral, Grok, Cohere, DeepSeek, Perplexity)
  • Conversation analytics, sentiment analysis, and improvement recommendations
Pros
  • Businesses needing 24/7 customer support automation
  • Teams looking to automate lead capture and appointment booking
  • Companies wanting to centralize internal knowledge for instant team answers
Cons
  • Pricing scales with usage (message and storage tokens), which can be unpredictable for high-volume users.
  • Voice calls and phone numbers are add-ons, increasing the overall cost.
  • While it offers many integrations, specific niche integrations might require custom API calls.
Pricing
freemiumFree tier
Starting at:$11.67/mo
Free tier:1 agent, 1 data source, 80k message tokens
Plans
  • Free: 1 agent, 1 data source, 80k message tokens
  • Basic: $11.67/mo (billed yearly) for 3 agents, 3.5M message tokens, 3M storage tokens, 2 team members
  • Standard: $40.83/mo (billed yearly) for 6 agents, 19M message tokens, 10M storage tokens, 4 team members
  • Pro: $82.50/mo (billed yearly) for 20 agents, 38M message tokens, 40M storage tokens, 6 team members
  • Enterprise: $249.17/mo (billed yearly) for 50 agents, 120M message tokens, 120M storage tokens, 8 team members
Refund:All purchases are non-refundable.
Categories:
Chatbots & AssistantsCustomer SupportBusiness & Enterprise
Tags:
AI agentchatbotvoice agentcustomer servicelead captureappointment bookingomnichannelknowledge baseAI modelsautomation
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Quick Decision
Try if: You need a comprehensive AI solution for customer support, sales, and internal knowledge that can be trained on your specific content and deployed across multiple channels, including voice.
Skip if: You have very basic chatbot needs that can be met with simpler, less feature-rich tools, or if your budget is extremely limited and cannot accommodate scaling costs.
Not for: Individuals or very small businesses with minimal customer interaction needs; Users who prefer to build AI models from scratch rather than using a pre-built platform
Trust Signals

  • Founded

    2023

  • Users

    10,000+ users
Compliance
GDPR
Tech Details
Platforms
webapi
Integrations
WhatsAppSlackDiscordTelegramNotionCal.comCalendlyZapierShopify

  • AI Model

    GPT, Claude, Gemini, Mistral, Grok, Cohere, DeepSeek, Perplexity
Open Source
No
Support
Channels
emailDiscord communitydocumentationYouTube tutorials
Company

  • Name

    CHAT THING LTD

  • Location

    United Kingdom

Chat Thing provides AI chatbots and voice agents for businesses, enabling automated customer support, lead generation, and internal knowledge management across various communication channels.

FAQ

What data sources can Chat Thing learn from?

Chat Thing can learn from your website, documents (PDFs, CSVs, Word docs, etc.), Notion pages, YouTube channels/playlists, RSS feeds, and manual content input.

Can Chat Thing integrate with my existing communication channels?

Yes, Chat Thing supports integration with web chat widgets, WhatsApp, Slack, Discord, Telegram, email, and phone lines, allowing your AI agent to operate across multiple platforms.

Does Chat Thing use my data to train its AI models?

No, Chat Thing explicitly states that it never uses your data to train AI models, and your information is stored securely and remains private.

Can Chat Thing hand off conversations to a human agent?

Yes, Chat Thing agents can seamlessly hand off conversations to a human team member when a person is needed, ensuring complex issues are addressed appropriately.

What kind of actions can Chat Thing agents perform?

Chat Thing agents can perform various actions such as capturing leads, booking appointments (via Cal.com or Calendly), looking up orders, sending emails, calling APIs, browsing the web, and performing Google searches.

Use Cases
  • Businesses needing 24/7 customer support automation
  • Teams looking to automate lead capture and appointment booking
  • Companies wanting to centralize internal knowledge for instant team answers
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