Chatbot AI

What if your customer service could sell as effectively as your best human rep, 24/7?

Automated product research from public website content. No hands-on app test is recorded for this profile. Pricing source and check date are shown below where available.

Research fitSource-based assessment: ChatBot by Text is a robust AI solution for businesses aiming to automate customer service and enhance sales through intelligent, data-driven chatbot interactions across various platforms.

ChatBot by Text offers an AI agent that automates customer service, resolves up to 80% of queries, and boosts sales. It learns from your website and knowledge sources to provide accurate, AI-generated responses 24/7 across multiple channels.

Visit Chatbot AI

Visit Chatbot AI

Key Features:

AI-powered customer service with instant, AI-generated replies.
Automated setup and training from website content, files, and articles.
Multichannel communication support (website, Messenger, SMS).
Sales-boosting features: product recommendations, lead capture, cross-sell/upsell.
Seamless handover to human agents for complex queries.

Pros

E-commerce businesses looking to automate customer support and increase sales conversions.
Companies needing 24/7 customer service across multiple communication channels.
Teams wanting to offload routine customer queries to AI and focus on high-value conversations.

Cons

Effectiveness heavily relies on the quality and completeness of provided training data.
Pricing is per user, which might scale quickly for larger teams.
While it automates many tasks, human oversight and intervention are still necessary for complex or sensitive issues.

Pricing

paidFree tier

Starting at:$19 per user/month, billed yearly (Essential plan)

Free tier:14-day free trial with no credit card required; no ongoing free plan was shown.

Price verified on the live site 2026-07-12 · pricing page

Categories:

Customer Support Chatbots & Assistants Business & Enterprise

Tags:

AI agent customer support sales e-commerce multichannel generative AI no-code integrations

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Quick Decision

Try if: You need to automate a significant portion of your customer support, want to leverage AI for sales, and operate across multiple digital channels. Its ability to learn from your existing content and integrate with popular platforms makes it a strong contender for businesses looking to scale their customer interactions efficiently.

Skip if: You have a very small customer base with minimal support needs, prefer a purely human-centric support model, or are on a very tight budget and cannot justify a per-user subscription for AI tools.

Not for: Businesses with very low customer interaction volume that don't require automation.; Organizations that prefer entirely human-led customer support without any AI intervention.

Trust Signals

Users
35,000+ brands
Team Size
large

Compliance

GDPR

Notable Customers

Wembley StadiumHairlust

Tech Details

Platforms

webapi

Integrations

Chat WidgetFacebook MessengerShopifySlackWordPressLiveChatHelpDeskZapier

AI Model
Proprietary AI (combines machine learning, natural language processing, and generative AI)

Open Source

Support

Channels

help centerchatemail

Company

Name
Text, Inc.

ChatBot is now part of Text, an AI-powered support platform designed to drive revenue.

FAQ

What is ChatBot by Text?

ChatBot by Text is an AI-powered platform that provides an AI agent to automate customer service, resolve queries, and boost sales through AI-generated responses and proactive engagement.

How does ChatBot learn and provide accurate answers?

ChatBot learns from your website content, uploaded files (like .pptx, .md), and articles. It uses this knowledge base to provide accurate, AI-generated answers that match your business context.

Can ChatBot integrate with other platforms?

Yes, ChatBot offers integrations with various platforms including Chat Widget, Facebook Messenger, Shopify, Slack, WordPress, LiveChat, HelpDesk, and Zapier, allowing for multichannel support and streamlined workflows.

Is there a free trial available for ChatBot?

Yes, ChatBot offers a free 14-day trial that does not require a credit card.

What kind of sales features does ChatBot offer?

ChatBot includes features like product recommendations, lead capture, cross-sell and upsell capabilities, and personalized offers to help boost sales and revenue.

Use Cases

E-commerce businesses looking to automate customer support and increase sales conversions.
Companies needing 24/7 customer service across multiple communication channels.
Teams wanting to offload routine customer queries to AI and focus on high-value conversations.