Monobot CX

What if your customer service could handle 80% of inquiries with human-like AI, freeing your team for high-value tasks?

RecommendedMonobot CX offers a robust, all-in-one solution for automating customer interactions with AI voice and chat agents, providing significant efficiency gains and flexible deployment options for businesses of various sizes.

Monobot CX provides AI-powered voice and chat agents to automate customer interactions, reduce handling time, and boost productivity for BPO operations and call centers. It offers a centralized workspace for managing AI and human agents, real-time conversation analytics, and seamless integrations with existing tools.

Visit Monobot CX

Visit Monobot CX

Key Features:

AI Agent Builder for custom voice and chat agents.
Centralized Workspace for managing agents, calls, and messages.
Real-time AI assistance for live agents with hints and suggestions.
Comprehensive Conversation Intelligence with live transcription, smart summaries, and call analytics.
Knowledge Base integration to boost AI agent accuracy.
Automation Flows to define and manage custom interaction scenarios.
White-label and OEM options for branded deployments and deep integrations.

Pros

Business Process Outsourcing (BPO) companies looking to automate routine tasks and scale operations efficiently.
Call centers aiming to reduce average handle time (AHT) and improve customer satisfaction with AI assistance.
Agencies and integrators seeking to offer white-label AI assistant solutions to their clients.
SaaS teams wanting to embed voice and chat AI capabilities into their existing platforms via API/SSO.

Cons

Pricing is credit-based, which might require careful monitoring for usage optimization.
While offering integrations, the depth of integration with highly specific or legacy systems might require custom development.
The effectiveness of AI agents heavily relies on the quality and comprehensiveness of the provided knowledge base and defined automation flows.

Pricing

paid

Starting at:$200/month

Plans

Starter $200/month: 1 seat, higher per-unit rates for chat/voice/workspace/SMS/import, 8h professional services.
Growth $500/month: 3 seats, lower per-unit rates, 24h professional services.
Business $1000/month: 5 seats, lowest per-unit rates, 48h professional services.
Enterprise: Custom pricing for large volumes, dedicated support, 240h+ professional services, 99.99% SLA.

Trial:null

Categories:

Customer Support Chatbots & Assistants

Tags:

voice AI customer support sales automation lead generation HR automation IT helpdesk voice analytics BPO white-label OEM AI agent builder workspace integrations knowledge base automation flows dashboard analytics

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Quick Decision

Try if: You are a BPO, call center, or agency looking for a comprehensive, white-label ready AI voice and chat automation platform with transparent pricing and strong compliance features.

Skip if: You have very minimal customer interaction needs or require a free solution for basic AI chatbot functionality without voice capabilities.

Not for: Individuals or very small businesses with extremely low call volumes who might not benefit from the credit-based pricing model.; Companies requiring highly specialized, niche AI models not supported by general-purpose LLMs or custom integrations.

Trust Signals

Team Size
medium

Compliance

ISO 27001:2022PCI DSS 4.0.1SOC 2GDPR-readyHIPAA (add-on)

Tech Details

Platforms

web

Integrations

CRMHelpdeskTelegramInstagramGenesysGoogle MapsCal.comAPIsWebhooksSSO

Open Source

Support

Channels

emailphonedocumentationwebinarsdedicated account managers (Enterprise)

Response Time
12-48h (depending on plan), 24x7 (Enterprise)

Company

Name
Monobot CX

Monobot CX aims to transform BPO and customer service operations by leveraging AI voice and chat agents to automate routine tasks, improve efficiency, and enhance customer satisfaction.

FAQ

What business types can benefit from Monobot?

Monobot is designed for any business or agency that needs to scale customer engagement without increasing headcount or IT involvement, while maintaining a human touch. It offers industry-specific templates for accelerated deployment.

How does Monobot's pricing compare to other AI voice agent platforms?

Monobot bundles the costs of the LLM, voice provider, and platform into a single per-minute rate ($0.22–$0.27), unlike many competitors that charge separately for these components, often leading to higher combined costs ($0.40–$0.80+ per minute). Monobot also includes chat, SMS, and workspace analytics in the same package.

Can I deploy a phone virtual assistant with Monobot?

Yes, you can create and test your virtual assistant in your Monobot.ai account, acquire a dedicated phone number through the platform, link it to your bot, and then conduct functionality tests by calling the assigned number. Ongoing monitoring and optimization are recommended.

Is sentiment analysis included in Monobot?

Yes, Monobot performs sentiment analysis on all interactions to gauge customer emotions. This allows live agents to monitor, intervene, and follow up, and helps fine-tune the virtual agent's performance.

Use Cases

Business Process Outsourcing (BPO) companies looking to automate routine tasks and scale operations efficiently.
Call centers aiming to reduce average handle time (AHT) and improve customer satisfaction with AI assistance.
Agencies and integrators seeking to offer white-label AI assistant solutions to their clients.
SaaS teams wanting to embed voice and chat AI capabilities into their existing platforms via API/SSO.