Thoughtly

What if your CRM could talk and act autonomously?

RecommendedThoughtly offers a powerful AI voice agent platform that automates multi-channel lead engagement and qualification, transforming CRMs into proactive systems of action for GTM teams.

Thoughtly provides CRM-driven AI voice agents that call leads, then text, follow up, and stay on every channel until they pick up. It automates lead qualification, nurturing, and appointment booking across voice, SMS, and email, integrating with existing CRMs like Salesforce and HubSpot.

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Key Features:

CRM-driven AI voice agents for outbound and inbound calls.
Multi-channel follow-up across SMS, email, and WhatsApp until leads engage.
Automated lead qualification, nurturing, and appointment booking.
Two-way CRM sync with platforms like Salesforce and HubSpot.
Customizable voice agents trained on specific scripts and brand tones.

Pros

GTM teams in high-consideration consumer industries (e.g., real estate, insurance, education, mortgage) needing to reach every lead.
Sales teams looking to automate lead qualification, follow-up, and appointment setting to increase booked meetings.
Businesses with high inbound lead volume that struggle with speed-to-lead and lead coverage.

Cons

The effectiveness relies heavily on the quality of the provided scripts and training data.
While designed for non-developers, complex integrations or custom LLMs are part of higher-tier plans.
Customers might be aware they are talking to an AI, which could impact certain interactions depending on the industry.

Pricing

paid

Starting at:$500/month

Plans

Flex: Starts at $500/month, includes Voice + SMS + email + workflows, unlimited usage, 200+ integrations, two-way CRM sync, 34+ languages, email support.
Scale: Tailored pricing, includes everything in Flex, 100+ concurrent calls, auto-QA, SOC 2 Type II reports, dedicated CSM, 99.9% uptime SLA.
Enterprise: Tailored pricing, for 1M+ minutes/month or regulated verticals, includes everything in Scale, custom LLM, HIPAA + BAA, PCI scope review, dedicated infrastructure, SSO, 24/7 named TAM.

Categories:

E-commerce & Sales Automation & Integration Customer Support

Tags:

voice AI lead generation sales automation CRM integration multi-channel communication appointment setting AI agents go-to-market

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Quick Decision

Try if: You have a high volume of inbound leads in industries like real estate, insurance, or education, and you need to ensure every lead is contacted quickly and efficiently across multiple channels. You want to automate lead qualification and appointment setting to free up your sales team for high-value conversations.

Skip if: Your business has very low lead volume, or your sales process relies exclusively on human-to-human interaction without any desire for AI assistance in initial contact or follow-up. You are looking for a free or very low-cost solution.

Not for: Teams without a significant inbound lead volume or a need for multi-channel automated follow-up.; Businesses that prefer human-only interaction for all customer touchpoints without any AI assistance.

Trust Signals

Users
1,000+ GTM teams
Team Size
medium

Compliance

SOC 2 Type IIHIPAABAAPCI scope reviewTCPAGDPR

Notable Customers

NomadPodium EducationCentracomCleveland Auto Repair

Tech Details

Platforms

webapi

Integrations

SalesforceHubSpotZohoCalendlyTwilioTelnyxMetaMistralOpenAIAnthropicGoogle

AI Model
Multiple LLMs from vendors like Meta, Mistral, OpenAI, Anthropic, Google

Open Source

Support

Channels

emailchatSlackphone hotline

Company

Name
Thoughtly
Location
New York, NY

Thoughtly is building the first fully autonomous CRM, aiming to transform the CRM from a system of record into a system of action by enabling AI agents to proactively engage leads across all channels.

FAQ

How is Thoughtly different from a human BDR team?

Thoughtly's Autopilot works every lead, not just the scored ones, reaching them in under a minute, 24/7, in a defined voice and cadence. It doesn't replace reps but feeds them qualified leads, unblocking their workflow.

Do I need coding experience to use Thoughtly?

No, Thoughtly is built for non-developers with a drag-and-drop Agent Builder that requires zero coding. You can build a basic agent in about 15 minutes.

What integrations are available with Thoughtly?

Thoughtly supports over 200 native integrations, including major CRMs like Salesforce and HubSpot, scheduling tools like Calendly, and communication platforms. It also offers a REST API and webhooks for custom integrations.

Can I use my own phone number with Thoughtly?

Yes, you can purchase or import numbers through Thoughtly’s BYOC (Bring Your Own Carrier) feature, supporting providers like Twilio and Telnyx.

What kind of AI models does Thoughtly use?

Thoughtly utilizes a variety of best-in-class language models from vendors such as Meta, Mistral, OpenAI, Anthropic, and Google, constantly evaluating new models for quality and instruction adherence.

Use Cases

GTM teams in high-consideration consumer industries (e.g., real estate, insurance, education, mortgage) needing to reach every lead.
Sales teams looking to automate lead qualification, follow-up, and appointment setting to increase booked meetings.
Businesses with high inbound lead volume that struggle with speed-to-lead and lead coverage.