Unbabel

What if your business could speak every language, flawlessly and affordably?

RecommendedUnbabel offers a robust Language Operations platform that intelligently blends AI and human expertise to deliver high-quality, secure, and scalable translation solutions for global enterprises.

Unbabel is the first Language Operations Platform that combines advanced AI with human review to provide fast, efficient, and high-quality translations. It offers dynamic workflows, customization, and transparent reporting to meet business goals for cost, speed, and quality.

Visit Unbabel

Visit Unbabel

Key Features:

AI Quality Estimation for dynamic human review
Optimized Machine Translation with Entity Technology
Global community of human editors for refinement
Seamless integrations with CRM, CMS, and marketing automation systems
Customizable translation workflows for speed, quality, and cost

Pros

Enterprises needing scalable multilingual customer support
Businesses requiring high-quality multilingual content localization
Companies looking to reduce translation costs with AI-driven workflows

Cons

Relies on a blend of AI and human input, which might not suit those seeking purely human translation.
The platform's full benefits are likely realized by larger enterprises with significant translation needs.
Specific pricing details are not publicly available, requiring a demo or contact for quotes.

Pricing

enterprise

Categories:

Translation & Language Customer Support Business & Enterprise

Tags:

AI translation machine translation human-in-the-loop language operations multilingual support localization customer service content translation enterprise

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Quick Decision

Try if: You are an enterprise seeking a scalable, AI-powered translation solution with human oversight for customer service and content, and prioritize data security and customizable workflows.

Skip if: You require purely human translation services, have minimal translation needs, or are a small business looking for a free or low-cost solution.

Not for: Individuals needing casual, one-off translations; Users who prefer purely human translation without any AI involvement

Trust Signals

Founded
2013
Team Size
large

Compliance

GDPRCCPAISO 27001ISO 9001

Notable Customers

Booking.comNestlePanasonicPatagoniaUPS

Tech Details

Platforms

webapi

Integrations

SalesforceZendeskIntercomFreshdeskHelpshiftKustomerOracle B2C ServiceWix AnswersSalesforce Marketing CloudHubspotShopifyStibo

AI Model
TowerLLM

Open Source

Support

Channels

customer support portalcommunity support portalcontact form

Company

Name
Unbabel Inc.
Location
Lisbon, Portugal (founded); hubs in Cebu, Edinburgh, London, New York, San Francisco, Timisoara

Unbabel was founded in Lisbon in 2013 and is part of the TransPerfect group. It pioneered the Language Operations (LangOps) category, enabling teams across companies to easily interact with customers in any language. The company combines advanced artificial intelligence with a proprietary community of human editors for fast, efficient, high-quality translations.

FAQ

What is Unbabel and how does it work?

Unbabel is a Language Operations Platform that combines AI-driven machine translation with optional human review. It uses AI Quality Estimation to determine when human editors are needed, optimizing for speed, quality, and cost. The platform integrates with existing systems to provide multilingual customer support and content localization.

What kind of data security and privacy measures does Unbabel have in place?

Unbabel is committed to data security and privacy, being GDPR and CCPA compliant, and ISO 27001 and ISO 9001 certified. They employ encryption (AES-256), data anonymization (PII removal), robust access controls, and undergo annual audits to ensure data protection.

Which industries does Unbabel serve?

Unbabel provides solutions for various industries including Gaming, Retail, Tech, and Travel, helping businesses in these sectors to supercharge customer service and expand globally with multilingual content.

Use Cases

Enterprises needing scalable multilingual customer support
Businesses requiring high-quality multilingual content localization
Companies looking to reduce translation costs with AI-driven workflows