Wati

What if your customer conversations could drive faster ROI?

Automated product research from public website content. No hands-on app test is recorded for this profile. Pricing source and check date are shown below where available.

Research fitSource-based assessment: Wati is a robust, AI-driven platform designed to optimize customer interactions and drive revenue growth, particularly for businesses heavily reliant on WhatsApp and other messaging channels.

Wati is an AI-powered customer engagement platform that helps businesses acquire and engage leads, personalize campaigns, and provide support across WhatsApp and other messaging channels. It offers a unified inbox, no-code automation, and an intelligent AI layer called Astra.

Visit Wati

Visit Wati

Key Features:

AI-powered No Code Chatbots
WhatsApp Business API integration
Unified Team Inbox for all sales & service chats
Wati AI (Copilot, Astra AI Agents, BYOA)
Personalized campaigns with high delivery rates

Pros

Businesses looking to scale customer engagement on WhatsApp
Marketing teams aiming for personalized campaigns and lead qualification
Support teams needing AI-powered query resolution and automation

Cons

Primarily focused on WhatsApp, though other channels are supported
Pricing details require further exploration beyond the initial free trial
Reliance on Meta Business Verification for full WhatsApp API functionality

Pricing

paidFree tier

Free tier:7-day free trial

Trial:7 days free trial

Categories:

Chatbots & Assistants Customer Support E-commerce & Sales

Tags:

WhatsApp Business API AI customer engagement chatbots marketing sales support unified inbox automation

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Quick Decision

Try if: You are a business looking to significantly enhance customer engagement, marketing, and support through WhatsApp and other messaging platforms, leveraging advanced AI capabilities for automation and agent assistance.

Skip if: You have minimal customer interaction needs, prefer traditional communication channels over messaging apps, or require a solution with a strong focus outside of WhatsApp.

Not for: Individuals or very small businesses with minimal customer interaction needs; Companies not primarily focused on WhatsApp or other messaging channels

Trust Signals

Founded
2020
Users
16,000+ customers
Team Size
large
Funding
Backed by Tiger Global, Sequoia Capital, DST Global

Tech Details

Platforms

web

Integrations

TikTokInstagramFacebook MessengerRCS

Open Source

Support

Channels

help centerAPI docs

Company

Name
Clare.AI Limited

Wati is a WhatsApp Business CRM tool powered by Clare.AI Limited, designed to be an AI-powered customer engagement platform for revenue growth.

FAQ

What is Wati?

Wati is an AI-powered customer engagement platform that helps businesses manage marketing, sales, and support conversations across WhatsApp and other messaging channels. It started as a WhatsApp team inbox and has evolved to include advanced AI capabilities.

Does Wati offer a free trial?

Yes, Wati offers a 7-day free trial with zero setup fees.

What AI features does Wati provide?

Wati AI offers three main features: Copilot for agent assistance (response suggestions, summaries, translations), Astra AI Agents for autonomous conversation handling (FAQs, lead qualification, smart handoffs), and BYOA (Bring Your Own AI) for integrating custom AI models.

Use Cases

Businesses looking to scale customer engagement on WhatsApp
Marketing teams aiming for personalized campaigns and lead qualification
Support teams needing AI-powered query resolution and automation